We rarely get any complaints from customers, but on the rare occasions when we do, we do everything we can to fix the problem in as timely and fair a manner as possible. We feel that customer loyalty to our shop is far more important than a single botched order. Mistakes can happen, but if you are simply unhappy, have changed your mind, or are dissatisfied with a product from us, as per our 100% SATISFACTION GUARANTEE, and you may return your order for a full refund (minus shipping charges as stated in our Terms & Conditions). Refunds or replacements will be issued for defective products, wrong quantity, wrong item shipped and/or freight damage, but NOT for failing to read our Terms & Conditions or by misusing any product you purchase from us in any way.
If, after an order ships, you decide you don’t want it, please write “REFUSED – REFUND” on the package, and DO NOT OPEN IT. Then, simply drop it off at any Post Office, and it will be returned to us at no charge to you.
All refunds will only be issued to the card used to purchase or to the address and name from which a money order was sent. Call us for credit card disputes; NOT your Credit Card company; we can resolve any issue. Please remember that we do NOT ship Salvia to AUSTRALIA, FINLAND, ISRAEL, or NORWAY. We do NOT ship Kava Kava to CANADA or GERMANY. It us up to each customer to know your own International Laws; we are not responsible for accidentally sending any products to you that may be confiscated. We will ship to BRAZIL and MEXICO, but it is AT YOUR OWN RISK!
Our address for returns is:
PO Box 12618
Chicago, IL 60612
Let us know if there is anything else we can do to assist you, and thanks for the opportunity to provide you with our products, even though you are displeased. Please include a note about what you would like done with your return.
You can find more on our Return Policy by clicking HERE.