If you have a signature release on file with FedEx, that is the only way they can leave a package without your signature. A signature release is basically a “permission slip” that FedEx has on file, which states that you, the customer, gave them permission to leave packages without requiring a signature. It’s best to find this out BEFORE choosing FedEx, to be sure that you have the exact shipping options you’re expecting with them.
This is typically the #1 reason why customers, on the rare occasions that they don’t, don’t receive their packages. Becuase of this, we state as clearly as we can in the Shipping Policies and in the Terms & Conditions that you digitally signed when placing your order, we cannot be responsible for packages that were left by FedEx if they claim that the customer has a signature release or package release on file with them.
If you feel as though they are in error, you need to contact FedEx with your Tracking Number and file a claim with them for leaving the package without your permission. They are actually very good about processing refunds in a timely manner, but they are strict about the signature release if it’s on file.
We apologize if we can’t be any more help than this, but we only have control of the packages up to a certain point, and have no control over signature releases that a customer may have on file with a company like FedEx. We offer our exclusive 100% SATISFACTION GUARANTEE, but unfortunately, it does not cover things like packages left, with the customers permission, but subsequently get lost, stolen, or misplaced.
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