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We are sorry you’re unhappy, but we really do try to be as obvious and as clear as possible with our shipping policies. For clarity, we not only place them in multiple places on the website, we include the specific shipping question you have addresses in the Sales Agreement that you digitally signed when placing … Continue reading “Why Was I Charged Additional Shipping?”
Don’t worry; we never lose Tracking Numbers! And, if you want to never lose a Tracking or a Delivery Confirmation Number again, be sure to place your order on our new cart at Shaman’s Garden dot com. It’s got instant order status, order histories, one-click re-order, wish lists, and much more, including a safe place … Continue reading “I Lost My Tracking Number!”
The full question ws a good one: Does customs, regardless of whether the intentional use of the products was wholesome or otherwise ever confiscate packages? This is a good question, and has a frustrating answer: As of this writing, we’ve shipped well over 100,000 packages internationally. I would say that less than 50 of them … Continue reading “Does Customs Ever Confiscate Packages?”
As many times as we wish we did, we don’t have any control over your government, your Postal system, or Customs. Once your package leaves our hands, it’s out of our hands. And Customs has complete control over when the package will actually be delivered to you. We ship extremely discreetly, but Customs can hold … Continue reading “What Are Your International Shipping Times?”
We know it can be easy to get anxious when awaiting a package from a new company or any internet company, for that matter. Your order was shipped via FedEx Express and you should double-check your Junk Mail folder if you didn’t receive the “Order shipped” e-mail from us. We ship all orders received before … Continue reading “Where’s My (USA) Express Package?”
In a word; YES. We ship to military address all the time, and as with the rest of our shipments everywhere else in the world, we ship discreetly and with complete privacy and security. Since we mostly offer various exotic incenses, we typically label packages as just that; incense, whenever we need to fill out … Continue reading “Do You Ship to APO Addresses?”
Unfortunately, we no longer ship to Australia. There are far too many restrictions in place for almost all of the products we carry. It can be quite frustrating, and 95% of the packages we’ve sent to Australia get returned to us. Australia has some of the most restrictive (And we feel unfair) import requirement even … Continue reading “Do You Ship to Australia or New Zealand?”
We are sorry that your package has not arrived, but we do hope that you are aware that you ordered your package on a holiday and/or during a holiday season. As a result, two things are possible: 1. Shipping companies such as USPS, FedEx, and UPS do not pick up or process packages on the … Continue reading “It’s a Holiday. So Where’s My Package?”
We know it can be easy to get anxious when awaiting a package from an online company, but please remember that you chose an UN-insured, UN-registered, NON-guaranteed option, so it may take up to several weeks for your order to arrive, and there is no tracking information available for it. Our Shipping Policies page explains … Continue reading “Where’s My UN-Insured International Package?”
You can find out everything you need to know about our shipping policies, speed of order processing, cut-off times (cutoff or cut off) times and anything related to getting your package to you as quickly as possible here: http://www.shamansgarden.com/t-shipping.aspx As we state under “ORDER PROCESSING”: How quickly do you process orders? Even though we are … Continue reading “How Quickly Do You Process Orders?”
This is a good question, with a simple answer: First, you can e-mail us, contact us on LiveChat, or via phone, approving the additional shipping costs, and then we take care of the rest. Although we alert customers that, especially in today’s climate of massive gas prices, it costs us more to ship many packages, … Continue reading “How to Pay the Additional Shipping Costs?”
We are sorry that you are concerned about the shipping method we chose for you, and we are happy to have you as a loyal customer, but we do try to state our shipping policies as clearly as we can in multiple places on the website. This includes a statement that you digitally signed, as … Continue reading “You Changed My Shipping Method!”
We know it can be easy to get anxious when awaiting a package from a new company, but your package was shipped with Insurance, NOT Tracking. That allows us to file a claim if your package is lost, so entering that information into the USPS website will not bring up any results, sorry. Once a … Continue reading “Where’s My Insured International Package?”
The short answer is no, sorry. We ship hundreds of orders a day, and have a very specific and efficient system in place to ensure that everyone gets their packages when promised, especially with our Same Day Shipping Guarantee. Keeping track of and charging customers shipping accounts would create delays. But, we only charge the … Continue reading “Can I Charge Shipping to My Own Account?”
We ship to PO Boxes (P.O. Boxes) all the time, but shipping to a one may delay processing as we sometimes have to verify the order. Keep in mind that FedEx is NOT available for PO Box delivery; if you want your order sent Express, the only choice is USPS Express Mail if you can’t … Continue reading “Will you ship to PO Boxes (P.O. Boxes)?”
We ship to virtually every location worldwide, and on a regular basis. There are a few exceptions, such as Mexico, since we can’t seem to successfully ship a package there, Australia, since they allow almost no botanicals or seeds into their country, and a few places where 99% of the orders are fraud (such as … Continue reading “Do You Ship to the UK (Britian/United Kingdom)?”
We were forced to start this policy because we unfortunately had a large number of international orders that were placed without using the “Registered and/or Insured” option that we offer, prompting us to honor our Shaman’s Garden 100% Satisfaction Guarantee of replacing any lost shipments without any questions. Until we started the Shaman’s Garden 100% … Continue reading “International Shipping Guarantees?”
We completely respect our customer’s rights to privacy, and ship extremely discreetly as a result. Our USA packages are shipped in plain brown manila envelopes for 1st Class shipments, and Priority Mail boxes supplied by the Post Office for all other shipments. Our return address is our PO Box, and simply states where the package … Continue reading “Do You Ship Discreetly?”
We’re sorry to hear that you haven’t yet received your package; however, packages cannot get scanned as Delivered unless they have actually been delivered. The rare times when a package says that it was delivered but the customer didn’t get the package; it has been with a neighbor or sitting at your local Post Office … Continue reading “My Package Shows as Delivered. Where Is It?”
We try to say it in big bold letters on our FAQ page and as many places as we can find to plaster it, but we understand that customers still miss it, so here it is: This is perhaps the MOST COMMON question here at the shop. The answer is no, no, and, well…no. We … Continue reading “I’m In Chicago, Can I Pick Up My Order?”
If you have a signature release on file with FedEx, that is the only way they can leave a package without your signature. A signature release is basically a “permission slip” that FedEx has on file, which states that you, the customer, gave them permission to leave packages without requiring a signature. It’s best to … Continue reading “FedEx Left My Package! – Now What?”
We know it can be easy to get anxious when awaiting a package from an online company, but your package was shipped Registered Mail. Most international destinations do not have tracking for United States Postal Service mail, but Registered Mail allows us to file a claim if your package is lost, so entering that information … Continue reading “Where’s My REGISTERED Package?”
Since Canada is so close, we like to save our northern friends some money of shipping. To do this, we only charge the USA rate, rather than the usual International Shipping rate that varies from $5.95 to $14.95. We choose, at our discretion, the most practical method of shipping that will get you your package … Continue reading “Why Did You Ship “Air Mail” to Canada?”
Even though we are swamped with orders, we process orders within 1-24 hours. USPS Express/FedEx will get your package to you next day if your order is placed before 3:00PM CST, and within 2 business days if it’s placed after 3:00PM CST or placed on a Friday or Saturday. On rare occasions, depending on your … Continue reading “When Can I Expect My Package?”
The easiest way to do this is to send an us an e-mail requesting the change or give us a call during our normal business hours, which are 10:00AM – 4:00PM, CST, Monday – Saturday. You have to do it the moment you realize there’s an error, though, because we ship all orders placed before … Continue reading “Can I Fix An Incorrect Shipping Address?”
Good question, and the simple answer is “no”. BUT, you can order via FedEx, and have your package held at FedEx office. I think the Post Office doesn’t hold packages, to get customers to buy PO Boxes, but I don’t know for sure. Also, local Post Offices are all different, and if you get to … Continue reading “Can I have My Item Held at the Post Office?”
Actually, the numbers you get in relation to your package are not Tracking Numbers unfortunately. Numbers that begin with “LS” are simply the Customs Form numbers, to show proof of the package being sent, but since it’s the cheaper option, there is no insurance or guarantees for that type of shipping. Any other number (except … Continue reading “How Do I Check International Tracking Numbers?”
PRIORITY MAIL: Any Priority Mail package sent within the United States will NOT require a signature. They are sent with Delivery Confirmation only, which only provides evidence that the package was actually delivered. Signature confirmation is not presently available for Priority Mail packages from our shop. FEDEX: All FedEx packages, whether they are Express or … Continue reading “Will I Have to Sign for My Package?”
We are really sorry, but we try to be as clear as possible with our shipping policies. To ensure that our customers see them, we not only place them in multiple places on the website, we include the specific shipping question you have addressed in the Sales Agreement that you digitally signed when placing your … Continue reading “It’s Saturday – Where’s My FedEx Package?”
And, just when we think we’ve heard every question! Our products are packaged in their private label (our own brand) or in their retail packaging, with all extra materials such as stickers, invoices, and whatever else completes an order. Although you may be asking for an added layer of packaging inside, just in case someone … Continue reading “How are Products Packaged INSIDE the Discreet Boxes?”
We take great pride in shipping all orders placed before 3:00PM CST the same day we receive them. If you have received your Delivery Confirmation Number and then go to www.usps.com to track your package, you may be disappointed. It will most-likely state something to the effect of; “Electronic notification has been received” and nothing … Continue reading “Why Can’t I Track My Priority Package?”
We know it can be easy to get anxious when awaiting a package from a new company or any internet company, for that matter. Your order was shipped via USPS Priority Mail with Delivery Confirmation, NOT Tracking, which means that unless the package is scanned at delivery stops along the way to its destination, there … Continue reading “Where’s My USPS Priority Package?”
We know it can be easy to get anxious when awaiting a package from a new company or any internet company, for that matter. Your order was shipped via USPS Priority Mail with Delivery Confirmation, NOT Tracking, which means that unless the package is scanned at delivery stops along the way to its destination, there … Continue reading “What Does “Electronic Notification Received” Mean?”