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Why Was I Charged Additional Shipping?

We are sorry you’re unhappy, but we really do try to be as obvious and as clear as possible with our shipping policies. For clarity, we not only place them in multiple places on the website, we include the specific shipping question you have addresses in the Sales Agreement that you digitally signed when placing your order. They all state:

“INTERNATIONAL ORDERS MAY ALSO INCUR ADDITIONAL SHIPPING CHARGES! BUT WE ONLY EVER CHARGE YOU THE ACTUAL SHIPPING COSTS OF PACKAGES.”

For examples, look here:

http://www.shamansgarden.com/t-shipping.aspx
http://www.shamansgarden.com/t-termsandconditions.aspx
http://www.shamansgarden.com/t-faq.aspx

So, since it was within a reasonable amount (typically $10.00 or less), we may charge your card the additional shipping charges, but never a cent more. If you have any further questions, please let us know, and we hope you enjoy your order!

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