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Sometimes, we get requests from customers who try to login to our site using their e-mail address and password that they KNOW has worked in the past, but isn’t working now, getting the dreaded invalid entry message. Then, they even try to request a new password, but the same message appears. Which leads to the … Continue reading “My Login/Password Isn’t Working!”
Customers who order 3 times or more get a Coupon Code for a 5% discount on every order! Customers who order 5 or more times get a Coupon Code for a PERMANENT 10% discount at the shop! How do you get it? – Simply request the 5% code on your 2nd order, either via e-mail … Continue reading “How Do I Get a Customer Appreciation Code?”
We know it can be easy to get anxious when awaiting a package from a new company or any internet company, for that matter. We process orders received before 3:00PM, CST the same day, and orders placed after 3:00PM, CST the following day, and alert you every step of the way. You can log onto … Continue reading “Where’s My “Order Shipped” E-mail?”
Ninety-nine percent of the time, if your shopping cart is not working right, it becuase you’re not allowing cookies onto your computer or JavaScripts to execute. Cookies are simply packets of information that keep track of what items you have in your cart, and what page you are at last. If cookies are disabled, every … Continue reading “My Cart Isn’t Working! – Why Not?”
We literally have hundreds of thousands of visitors a month, and for that very reason, our website is on its own dedicated server, with plenty or RAM to handle hundreds of thousands of requests a day. But, we are still hosted at an Internet Hosting Company, and they have a limited amount of bandwidth to … Continue reading “Why Did Your Website Time Out?”